Author Archives: carolmcram

About carolmcram

Carol M. Cram is the author of "The Towers of Tuscany" about a woman painter in fourteenth century Italy (available now on Amazon). Before devoting herself full time to the writing of historical fiction, Carol enjoyed a career as an educator and author of numerous bestselling college textbooks for courses in computer applications and communications. In addition, she was on faculty at Capilano University in North Vancouver for two over decades. As Vice President of Clear Communications Consultants, she facilitated numerous communications workshops for corporate and government clients. Carol holds an MA in Drama from the University of Toronto and an MBA from Heriot Watt University in Edinburgh. Carol is currently working on her next novel and compiling a collection of short stories. She lives on beautiful Bowen Island near Vancouver, BC, with her husband, painter Gregg Simpson. When she is not writing, Carol loves taking walks among the arbutus trees, dancing Nia, volunteering with the local arts council, and traveling.

Getting to No: Writing Refusal Letters that Keep Customers

We’ve all had to do it and I’m guessing that just about everyone really hates doing it. I’d be a little worried about people who don’t hate doing it. What am I talking about? I’m talking about writing messages that … Continue reading

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